Privacy Policy

M1 Plumbing & Roofing

1. Introduction

M1 Plumbing & Roofing, operated by M1 Plumbing & Construction Group Pty Ltd ("we", "us" or "our"), is committed to respecting and protecting the privacy of our customers, website visitors, prospective employees, subcontractors and other individuals who interact with our business. This Privacy Policy explains how we collect, use, store, disclose and protect personal information obtained through our website, social media platforms, advertising campaigns and general business operations. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

2. Information We Collect

We may collect personal information when you visit our website, request a quotation, contact our business, enquire about our services or apply for employment or subcontracting opportunities. The information we collect may include:

• Full name
• Email address
• Phone number
• Residential, business or project address
• Details of plumbing, roofing or construction enquiries
• Employment history, qualifications and trade experience
• Licence details and relevant professional credentials
• Subcontractor and business information
• Availability for employment or subcontracting work
• Information voluntarily provided through contact forms, emails, phone calls or social media messages
• Website usage information, where collected through cookies or analytics tools

We generally collect information directly from you or through platforms you use to communicate with us.

3. How We Use Your Information

Personal information collected by M1 Plumbing & Roofing may be used to:

• Respond to customer enquiries and quotation requests
• Provide plumbing, roofing, cladding and construction-related services
• Arrange site inspections, appointments and project scheduling
• Prepare quotations, invoices and project documentation
• Communicate with customers, suppliers and subcontractors
• Assess employment applications and subcontractor enquiries
• Contact applicants regarding available employment opportunities
• Manage business relationships and ongoing projects
• Improve our website, advertising and customer experience
• Meet applicable legal, regulatory and record-keeping obligations

We may also use contact information to provide relevant updates about our services where permitted by law. Individuals may request to stop receiving promotional communications at any time.

4. Recruitment and Employment Applications

M1 Plumbing & Roofing may advertise employment and subcontracting opportunities through our website, Facebook, Instagram and other recruitment platforms. When you express interest in working with our business, we may collect information including your name, contact details, location, qualifications, trade experience, employment preferences and availability.

This information is used to assess your suitability for current or future opportunities and to communicate with you regarding potential employment or subcontracting arrangements. Submitting an enquiry or application does not guarantee employment or engagement. Recruitment information is accessible only to authorised personnel and relevant service providers who require it for legitimate recruitment or business purposes.

5. Facebook, Instagram and Meta Advertising

M1 Plumbing & Roofing uses Facebook, Instagram and advertising services provided by Meta Platforms to promote our business, services and recruitment opportunities. When you interact with our advertisements, submit an enquiry or provide information through a Meta lead form or automated Messenger conversation, we may receive the information you choose to submit. This may include your name, contact details, employment experience, qualifications, location and responses to recruitment questions.

We use this information to:

• Respond to your enquiry
• Assess your suitability for advertised positions
• Contact you about relevant opportunities
• Manage recruitment enquiries and business communications

Information collected through Meta platforms may also be processed by Meta in accordance with its own privacy policies. For further information about Meta's privacy practices, please visit: https://www.facebook.com/privacy/policy/

6. Disclosure of Personal Information

We do not sell personal information to third parties. We may disclose personal information where reasonably necessary to:

• Employees or authorised representatives of our business
• Contractors and service providers assisting with our operations
• Website hosting, email, software and technology providers
• Accountants, legal advisers and other professional service providers
• Government authorities or regulatory bodies where required or authorised by law

We take reasonable steps to ensure personal information is handled appropriately when shared with third parties. Some technology and online service providers may process or store information outside Australia. The countries involved depend on the providers and services used by our business.

7. Storage and Security of Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. Personal information may be stored electronically through our business systems, email accounts, website services and authorised third-party platforms.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including applicable legal and business record-keeping requirements. When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate. While we take reasonable precautions to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve our services. Where enabled, these technologies may collect information such as browser type, device information, pages visited and general website usage.

Third-party services, including analytics and advertising providers, may also use cookies or similar technologies in accordance with their respective privacy policies. Visitors can manage or disable cookies through their browser settings, although this may affect some website functionality.

9. Accessing or Correcting Your Information

You may contact M1 Plumbing & Roofing to request access to personal information we hold about you or to request corrections to information that is inaccurate, incomplete or outdated. We will consider and respond to requests in accordance with applicable privacy laws.

You may also request deletion of personal information. We will assess such requests having regard to any legal, contractual or legitimate record-keeping obligations. To make a request, please contact us using the details provided below.

10. Privacy Concerns and Complaints

If you have concerns about how your personal information has been collected, used, stored or disclosed, please contact us. We will review your concerns and aim to provide a response within 30 days.

If your complaint remains unresolved and the Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC). Website: https://www.oaic.gov.au

11. Third-Party Websites

Our website and social media pages may contain links to third-party websites or services. M1 Plumbing & Roofing is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of third-party services before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal obligations or information-handling practices. Any updates will be published on this page with a revised effective date.

13. Contact Us

For questions, privacy enquiries, requests to access or correct information, or complaints regarding this Privacy Policy, please contact:

We are committed to handling personal information responsibly and maintaining the trust of our customers, employees, subcontractors and business partners.